题目内容
（请给出正确答案）
(d) Suggest a set of SIX performance measures which the directors of SSH could use in order to assess the
quality of service provided to its clients. (3 marks)
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What makes life difficult is the process of facing and solving problems and it is a painful one. Problems, depending on their nature, cause us sadness or, loneliness or regret or anger of fear. These are uncomfortable feelings, often as painful as any kind of physical pain. And since life causes an endless series of problems, life is always difficult and is full of pain as well as joy.Yet, it is in this whole process of solving problems that life has its meaning. Problems are the serious test that tells us success from failure. When we desire to encourage the growth of human spirit, we encourage the human ability to solve problems, just as in school we set problems for our children to solve. It is through the pain of meeting and working out problems that we learn. As Benjamin Franklin said, "Those things that hurt, instruct." It is for this reason that wise people learn not to fear but to welcome the pain of problems.
1.The main idea of paragraph three is that ().
A、most people feel life is easy
B、the writer feels life is easy
C、the writer likes to complain about his problems
D、Problem solving is part of life
2.The saying from Benjamin Franklin "Those things that hurt, instruct" suggest that ().
A、we do not learn from experience
B、we do not learn when we are pain
C、pain teaches us important lessons
D、pain cannot be avoid
3.According to the passage, we give school children difficult problems to solve in order to ().
A、encourage them to learn
B、teach them to fear the pain of solving the problem
C、help them learn to deal with pain
D、teach them how to respect from problems
4.From the passage, it can be inferred that ().
A、everybody has problems
B、we become stronger by meeting and solving the problems of life
C、life is difficult because our problems bring us pain
D、people like to complain about their problems
5.The writer probably used one short sentence in the first paragraph to ().
A、save space
B、persuade readers
C、make readers laugh
D、get readers'' attention
A.vulnerable
B.probable
C.practicable
D.sustainable
(d) What reasons would you suggest to explain this failure of Churchill Ice Cream to become an international
company？ (5 marks)
Can you suggest three reasons why manhole covers are round ？
为什么（锅炉、下水道等供人出入进行检修的）检修口盖是圆的，你能说出三个原因吗？
(ii) Suggest THREE other performance measures (not applied in (i)) which might be used to assess the
customer perspective of the balanced scorecard of GER. (3 marks)
(c) Critically discuss the statement (in note 12) of the managing director of GBC and suggest how the company
could calculate the value of the service provision to the population of the Western region. (6 marks)
(c) Suggest ways in which each of the six problems chosen in (a) above may be overcome. (6 marks)
