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听力原文：W: Could you tell me what I should do if my car breaks down？
M: Well，I'm sure you won't have any trouble，Mrs. Smith，but if something should happen，just call this number．They'll see that you get help．
Q: What does the man really mean？
(17)
A．He thought she should make a phone if anything went wrong.
B．He thought she should just wait for someone's help.
C．He was afraid something would go wrong with her car.
D．He promised to give her help himself.
Section A
Directions: In this section, you will hear 8 short conversations and 2 long conversations. At the end of each conversation, one or more questions will be asked about what was said. Both the conversation and the questions will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer.
听力原文：W: The undergraduates could hardly understand the French lecture which was given last week．
M: Neither could the graduate students．
Q: What can we learn from the conversation？
(12)
A．The graduate students could understand the lecture.
B．Neither the undergraduate students nor the graduate students could understand the lecture.
C．Both the undergraduate students and the graduate students could understand the lecture.
D．The undergraduate students could understand the lecture.
Lisa is analyzing the questionnaire about online shopping.
Lily: Hi, Lisa. Pretty busy？ Right？
Lisa: Yeah, I'm collecting data from the questionnaires for the online shoppers on the ().
Lily: Really？ Sounds interesting.
Lisa: Well, the results are quite(). What do you think are the most popular things people buy online？
Lily: Definitely, clothes.
Lisa: No, at first I thought so too, but the results show that I'm wrong.
Lily: How could that be？ If the most popular thing being sold online is not clothes, then what is it？
Lisa: Don't feel surprised.()the survey, online courses()the first place, especially the courses for accounting and languages.
Lily: Really？ It's unbelievable. What's next？ It should be the clothes or snacks, right？
Lisa: You are wrong again, the results shocked me too. Following online courses, health products()the second place.
Lily: That really surprised me, too. You just taught me a lesson and()my understanding about online shopping.
Lisa: Have a seat, and let me show you some more unexpected results.
Lily: OK! I'm really()about it.
21. Many people think just saying "I'm sorry" is enough for an apology.
22. People need to take a few important steps to make a truly heartfelt apology effective.
23. The first and most important step is to admit that you have done everything wrong.
24. The second important step is to accept complete responsibility for what both parties did.
25. You should be specific when you acknowledge the injury you have caused the other person(s).
26. Don' t try to look for the other person' s faults in the problem.
27. Forgetting doesn't mean forgiveness. That is something that few people can truly do.
28. Forgiveness means giving up the right to hurt back or hold it over others.
29. Only when words are given with action could they be meaningful.
30. Once trust is broken between people , it could never get repaired.
听力原文：W: Hi, Mike.
M: Hi. I'm surprised to see you on the city bus. Why not drive your car？
W: (23)I've been thinking about the environment lately. If we all use public transportation when we could, the air will be much cleaner.
M: Right. But the bus isn't exactly pollution free.
W: True. But they'll be running a lot cleaner soon, We were just talking about that in my environmental engineering class.
M: What's the city going to do？ Install pollution filters of some sort on their buses？
W: They could, but those filters make the engines work harder and really cut down on fuel efficiency. Instead they found a way to make their engines more efficient.
M: How？
W: Well, (24)there is a material called the coniine oxide. It's a really good insulator. And a thick coat of it gets sprayed on the certain part of the engine.
M: An insulator？
W: Yes. (25)It reflects back the heat of burning fuel. So the fuel will burn much hotter and burn up more completely.
M: So a lot less unburned fuel comes out to pollute the air, right？
W: Yeah, and the bus will need less fuel. So with the savings on fuel cost, they say this will all pay for itself in just six months.
M: Sounds like people should all go out and get this stuff to spray their car engines.
W: Well, not really that easy. To melt the materials before you can spray a coat of it on the engine parts, you first have to heat it over 10,000 degrees. It's not something we are able to do ourselves.
(20)
A．Something is wrong with her car.
B．The cost of the fuel is high.
C．It's cheap to take bus.
D．She thinks public transportation is environmental friendly.
A.who
B.which
C.what
D.that
A.endlessness
B.endless
C.endlessly
A.in
B.from
C.against
D.to
A.template
B.contempt
C.contemplate
D.tempt
