Have you found it helpful to take motes when talking to a customer ? How ?你认为在与客户交
Have you found it helpful to take motes when talking to a customer ? How ?
你认为在与客户交谈时做记录是否很有帮助?你是如何做的?
Have you found it helpful to take motes when talking to a customer ? How ?
你认为在与客户交谈时做记录是否很有帮助?你是如何做的?
阅读选择
Kindness or Strangers
At the store where I worked, I noticed a young boy of about ten shopping alone with his school list. He placed everything in his basket and went to the checkout.
The young shop assistant told him the total price, $37.60. the boy was instantly disappointed and said he had only been given $20. He took out one thing at a time until he got down to his $20. With eyes full of tears, he asked if he could phone his mum to pick him up. When he got through, it appeared that even this was inconvenient for his mother.
He bit hard on his lip to stop the tears and walked outside to wait on the bench in front of the shop. This was all too much for the young assistant who had served him and she said, “ I wish I could afford to pay for the rest of his things.” One of the other girls said she had a few dollars. Then two others said they could help as well.
These four young girls pooled their money and found that they had more than enough money for the boy’s extra purchases. So they upgraded his pens and pencils to top-quality ones, then took the bag out to the boy on the seat. His young face changed from sadness to the most beautiful smile. His mother arrived much later to pick him up. Instead of running to the car, he ran back into the store and called out, “ thank you!”
I was so proud of my team that day. They did something wonderful for that boy and also found the pleasure of giving was as great as receiving.
1.The boy went to the store to__________.
A.buy a basket
B.ask for help
C.shop for school
D.make a phone call
2.At the checkout, the boy found that he ______________.
A.didn’t have enough money
B.didn’t have his money on him
C.forgot to ask his mum for money
D.had lost his money in the sore
3.The boy walked out of the store to ______________.
A.wait for his mum
B.rest on the bench
C.get more money
D.look for a friend
4.The shop assistants were ________________.
A.curious
B.wealthy
C.well-trained
D.kind-hearted
5.The boy ran back into the store to ______________.
A.do extra shopping
B.express his thanks
C.return the money
D.take his bag out
【B1】
A.fell
B.felt
C.feel
D.fall
1、A.although
B.rather
C.though
D.therefore
2、A.forgetful
B.absent
C.faultless
D.unavailable
3、A.retrieved
B.recognized
C.claimed
D.accumulated
4、A.let
B.put
C.ran
D.got
5、A.measures
B.calculates
C.assesses
D.evaluates
6、A.between
B.during
C.across
D.throughout
7、A.assign
B.display
C.perform
D.overtake
8、A.bring forward
B.think of
C.check out
D.catch on
9、A.depict
B.manifest
C.predict
D.specify
10、A.however
B.whenever
C.whatever
D.whichever
11、A.procedures
B.sections
C.progress
D.stages
12、A.which
B.that
C.as
D.what
13、A.attach
B.subject
C.submit
D.stick
14、A.controversial
B.associated
C.particular
D.relevant
15、A.Even
B.So
C.But
D.And
16、A.set about
B.sit for
C.engage in
D.go through
17、A.stronger
B.closer
C.further
D.weaker
18、A.when
B.that
C.which
D.as
19、A.hampers
B.distinguishes
C.duplicates
D.resembles
20、A.highlights
B.implies
C.entails
D.Exclaims
For many people today, reading is no longer relaxation. To keep up their work they must read letters, reports, trade publications, interoffice communications, not to mention newspapers and magazines: a never-ending flood of words. In getting a job or advancing in one, the ability to read and comprehend quickly can mean the difference between success and failure. Yet the unfortunate fact is that most of us are poor readers. Most of us develop poor reading habits at an early age, and never get over them. The main problem lies in language itself—words. Single words have little meaning until they are combined into phrases, sentences and paragraphs. Unfortunately, however, the untrained reader does not read groups of words. He reads one word at a time, often regressing to reread words or passages. Regression, or looking back over what you have just read, is a common bad habit in reading. Another habit which slows down the speed of reading is vocalization—sounding each word either orally or mentally as one reads.To overcome these bad habits, some reading clinics use a device called accelerator (加速器), which moves a bar down the page at a predetermined speed. The bar is set at a slightly faster rate than the reader finds comfortable, in order to “stretch” him. The accelerator forces the reader to read fast, making word-by-word reading, regression and vocalization virtually impossible. At first, comprehension is sacrificed for speed. But when you learn to read ideas, you will not only read faster, but your comprehension will improve. Many people have found their reading skills improved a lot after some training.
A、regression
B、reading for ideas only
C、vocalization
D、word-by-word reading
第二篇
Shopping at Second-hand Clothing Stores
When 33-year-old Pete Barth was in college, shopping at second-hand clothing stores was just something he did - "like changing the tires on his car." He looked at his budget, and decided he could save a lot of money by shopping for clothes at thrift shops.
"Even new clothes are fairly disposable (用后即丢掉的) and wear out after a couple of years," Barth said. "In thrift shops, you can find some great stuff whose quality is better than new clothes."
Since then, Barth, who works at a Goodwill thrift shop in the US state of Florida, has found that there are all kinds of reasons for shopping for second-hand clothing. Some people like him, shop to save money. Some shop for a crazy-looking shirt. And some hop as a means of conserving energy and helping the environment.
Pat Akins, an accountant at a Florida Salvation Army (SA) (救世军) thrift shop, said hat, for her, shopping at thrift shops is a way to help the environment.
"When my daughter was little, we looked at it as recycling," Akins said. "Also, why ay 30 dollars for a new coat when you can get another one for a lot less?"
Akins said that the SA has shops all over the US - "some as big as department stores." All of the clothes are donated (捐赠), and when they have a surplus (盈余), they'll have "stuff a bag" specials, where customers can fill a grocery sack with clothes for only or 10 dollars.
Julia Slocum, 22, points out, however, that the huge amount of second-hand clothing in the US is the result of American wastefulness.
I'd say that second-hand stores are the result of our wasteful, materialistic culture," said Slocum, who works for a pro-conservation organization, the Center for a New American Dream. "Thrift shops prevent that waste from going to landfills (垃圾填埋场); they give clothing a second life, provide cheaper clothing for those who can't afford to buy new ones and generate (生成) income for charities. They also provide a way for the wealthy and middle classes to shed (摆脱) some of the guilt for their level of consumption."
36 Which statement about Barth is NOT true?
A He is 33 years old now.
B He works at a Goodwill thrift shop.
C He works at a Salvation Army thrift shop.
D He was a college student many years ago
54. A.sold
B.ordered
C.bought
D.borrowed
55. A.handed
B.put
C.paid
D.borrowed
56. A.milk
B.sugar
C.vegetable
D.book
57. A.friendly
B.kind
C.open
D.strange
58. A.worried about
B.fond of
C.interested in
D.proud of
59. A.some money
B.taxes
C.a visit
D.great attention
60. A.difficult
B.good
C.bad
D.simple
61. A.excite
B.worry
C.interest
D.pay
62. A.need
B.future
C.trouble
D.fact
63. A.famous
B.ordinary
C.sick
D.honest
64. A.In fact
B.For example
C.At once
D.Long, long ago
65. A.among people
B.in passengers
C.in a queue
D.between two
66. A.to
B.in
C.on
D.at
67. A.moment
B.duty
C.turn
D.time
68. A.had remembered
B.had forgotten
C.thought of
D.lost
69. A.telephone number
B.name
C.address
D.age
70. A.turned to
B.looked at
C.listened to
D.passed on
71. A.even worse
B.more worried
C.much better
D.more excited
72. A.check-up
B.talk
C.medicine
D.time
73. A.me
B.your wife
C.patient
D.scientist
—________. You'll always have some co-workers that are harder to work with than others, you know.
A.I have the same feeling to you
B.You really have it
C.You shouldn't be so negative
A.hadn't asked
B.haven't asked
C.didn't ask
D.would not have asked
A.would do
B.have done
C.do
D.will do
A.The purchase orders with today's date as the delivery date
B.The purchase orders found by the system in the last document search
C.The purchase orders for which you last posted goods receipts
D.The purchase orders that you recently created