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Have you found it helpful to take motes when talking to a customer ? How ?你认为在与客户交

Have you found it helpful to take motes when talking to a customer ? How ?

你认为在与客户交谈时做记录是否很有帮助?你是如何做的?

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第1题
阅读选择Kindness or StrangersAt the store where I worked, I noticed a young boy of about

阅读选择

Kindness or Strangers

At the store where I worked, I noticed a young boy of about ten shopping alone with his school list. He placed everything in his basket and went to the checkout.

The young shop assistant told him the total price, $37.60. the boy was instantly disappointed and said he had only been given $20. He took out one thing at a time until he got down to his $20. With eyes full of tears, he asked if he could phone his mum to pick him up. When he got through, it appeared that even this was inconvenient for his mother.

He bit hard on his lip to stop the tears and walked outside to wait on the bench in front of the shop. This was all too much for the young assistant who had served him and she said, “ I wish I could afford to pay for the rest of his things.” One of the other girls said she had a few dollars. Then two others said they could help as well.

These four young girls pooled their money and found that they had more than enough money for the boy’s extra purchases. So they upgraded his pens and pencils to top-quality ones, then took the bag out to the boy on the seat. His young face changed from sadness to the most beautiful smile. His mother arrived much later to pick him up. Instead of running to the car, he ran back into the store and called out, “ thank you!”

I was so proud of my team that day. They did something wonderful for that boy and also found the pleasure of giving was as great as receiving.

1.The boy went to the store to__________.

A.buy a basket

B.ask for help

C.shop for school

D.make a phone call

2.At the checkout, the boy found that he ______________.

A.didn’t have enough money

B.didn’t have his money on him

C.forgot to ask his mum for money

D.had lost his money in the sore

3.The boy walked out of the store to ______________.

A.wait for his mum

B.rest on the bench

C.get more money

D.look for a friend

4.The shop assistants were ________________.

A.curious

B.wealthy

C.well-trained

D.kind-hearted

5.The boy ran back into the store to ______________.

A.do extra shopping

B.express his thanks

C.return the money

D.take his bag out

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第2题
A king once 【B1】 seriously ill. His doctors and wise men tried cure 【B2】 cure. But nothing
【B3】. They were ready to 【B4】 hope when the king's old servant spoke up. He said, "If you can find a happy man, take the shirt from his back and 【B5】 it on the king, then he will 【B6】 "So the king's officials rode 【B7】 throughout the kingdom, yet nowhere 【B8】 a happy man. No one seemed 【B9】; everyone had some complaints. If a man was rich, he never had enough. If he was not rich, it was someone else's 【B10】. If he was 【B11】, he had a bad mother-in-law. If he had a good mother-in-law, he was catching a cold. Everyone had something to complain about. 【B12】, one night the king's own son was passing a small cottage 【B13】 he heard someone say, "Thank you. I've finished my daily labor, and helped my fellow man. My family and I have eaten our fill, and now we can 【B14】 and sleep in peace. 【B15】 more could I want?" The prince was very happy 【B16】 a happy man at last. He gave 【B17】 to take the man's shirt to the king, and pay the 【B18】 as much money as he 【B19】. But when the king's officials went into the cottage to take the happy man's shirt 【B20】 his back, they found he had no shirt at all.

【B1】

A.fell

B.felt

C.feel

D.fall

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第3题
You probably have a long mental list of moments and facts you wish you could remember—
but actually you cannot. The good news,1______, is that while such memories may be currently2______, they are not entirely gone, and could theoretically be3______, according to a new brain research. In the study, biologist Jeffrey Johnson4______16 college participants through an FMRI machine (which5______nervous activity via blood flow)to compare brain patterns6______memory formation and recall. First, he showed the students various common words and had them7______a few tasks: say the word backwards in your head,8______its uses, and picture how an artist would9______it. Then, 20 minutes later, after the students re-entered the FMRI machine, Johnson showed them the list of words and asked them to recall10______they could from before. Finally, he compared brain activity from both11______and what he found will surprise you. Using12______is called "pattern analysis" , its possible to13______a unique pattern of brain activity to every individual thing we do. This means that when a participant says the word "apple" backwards the14______pattern of brain activity is different from when he pictures the fruit.15______interestingly, there is close similarity between the pattern that emerges when we16______an activity and when we later recall it. The stronger our memory, the17______the pattern, but as Johnson found, even at a moment18______we cannot remember anything, our nerve cells still fire in a way that19______the activity of when we formed the memory. This20______that sometime in the future we may be able to retrieve the memories we thought wed lost forever.

1、A.although

B.rather

C.though

D.therefore

2、A.forgetful

B.absent

C.faultless

D.unavailable

3、A.retrieved

B.recognized

C.claimed

D.accumulated

4、A.let

B.put

C.ran

D.got

5、A.measures

B.calculates

C.assesses

D.evaluates

6、A.between

B.during

C.across

D.throughout

7、A.assign

B.display

C.perform

D.overtake

8、A.bring forward

B.think of

C.check out

D.catch on

9、A.depict

B.manifest

C.predict

D.specify

10、A.however

B.whenever

C.whatever

D.whichever

11、A.procedures

B.sections

C.progress

D.stages

12、A.which

B.that

C.as

D.what

13、A.attach

B.subject

C.submit

D.stick

14、A.controversial

B.associated

C.particular

D.relevant

15、A.Even

B.So

C.But

D.And

16、A.set about

B.sit for

C.engage in

D.go through

17、A.stronger

B.closer

C.further

D.weaker

18、A.when

B.that

C.which

D.as

19、A.hampers

B.distinguishes

C.duplicates

D.resembles

20、A.highlights

B.implies

C.entails

D.Exclaims

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第4题
The following are all bad reading habits EXCEPT __________.

For many people today, reading is no longer relaxation. To keep up their work they must read letters, reports, trade publications, interoffice communications, not to mention newspapers and magazines: a never-ending flood of words. In getting a job or advancing in one, the ability to read and comprehend quickly can mean the difference between success and failure. Yet the unfortunate fact is that most of us are poor readers. Most of us develop poor reading habits at an early age, and never get over them. The main problem lies in language itself—words. Single words have little meaning until they are combined into phrases, sentences and paragraphs. Unfortunately, however, the untrained reader does not read groups of words. He reads one word at a time, often regressing to reread words or passages. Regression, or looking back over what you have just read, is a common bad habit in reading. Another habit which slows down the speed of reading is vocalization—sounding each word either orally or mentally as one reads.To overcome these bad habits, some reading clinics use a device called accelerator (加速器), which moves a bar down the page at a predetermined speed. The bar is set at a slightly faster rate than the reader finds comfortable, in order to “stretch” him. The accelerator forces the reader to read fast, making word-by-word reading, regression and vocalization virtually impossible. At first, comprehension is sacrificed for speed. But when you learn to read ideas, you will not only read faster, but your comprehension will improve. Many people have found their reading skills improved a lot after some training.

A、regression

B、reading for ideas only

C、vocalization

D、word-by-word reading

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第5题
第二篇Shopping at Second-hand Clothing StoresWhen 33-year-old Pete Barth was in college, s

第二篇

Shopping at Second-hand Clothing Stores

When 33-year-old Pete Barth was in college, shopping at second-hand clothing stores was just something he did - "like changing the tires on his car." He looked at his budget, and decided he could save a lot of money by shopping for clothes at thrift shops.

"Even new clothes are fairly disposable (用后即丢掉的) and wear out after a couple of years," Barth said. "In thrift shops, you can find some great stuff whose quality is better than new clothes."

Since then, Barth, who works at a Goodwill thrift shop in the US state of Florida, has found that there are all kinds of reasons for shopping for second-hand clothing. Some people like him, shop to save money. Some shop for a crazy-looking shirt. And some hop as a means of conserving energy and helping the environment.

Pat Akins, an accountant at a Florida Salvation Army (SA) (救世军) thrift shop, said hat, for her, shopping at thrift shops is a way to help the environment.

"When my daughter was little, we looked at it as recycling," Akins said. "Also, why ay 30 dollars for a new coat when you can get another one for a lot less?"

Akins said that the SA has shops all over the US - "some as big as department stores." All of the clothes are donated (捐赠), and when they have a surplus (盈余), they'll have "stuff a bag" specials, where customers can fill a grocery sack with clothes for only or 10 dollars.

Julia Slocum, 22, points out, however, that the huge amount of second-hand clothing in the US is the result of American wastefulness.

I'd say that second-hand stores are the result of our wasteful, materialistic culture," said Slocum, who works for a pro-conservation organization, the Center for a New American Dream. "Thrift shops prevent that waste from going to landfills (垃圾填埋场); they give clothing a second life, provide cheaper clothing for those who can't afford to buy new ones and generate (生成) income for charities. They also provide a way for the wealthy and middle classes to shed (摆脱) some of the guilt for their level of consumption."

36 Which statement about Barth is NOT true?

A He is 33 years old now.

B He works at a Goodwill thrift shop.

C He works at a Salvation Army thrift shop.

D He was a college student many years ago

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第6题
Not long ago my wife sent me to the nearest market to buy something, I went there dire
ctly, and (54)a pound of sugar. Then I returned home and(55) my wife the paper bag in which there was one pound of sugar. I said to her, “Here is the(56) you want.” My wife looked into the bag, and then looked at me in a(57)way, saying very slowly, “I told you to get me a bottle of milk”. I was so(58 )my absent-mindedness that I paid(59) to my family doctor, who was both learned and kind.“Your problem,” He said, “is a(60)one and it should not(61) you at all. If you know you’re absent-minded, you’re quite all right. It’s nothing to worry about. But if you don’t know you’re absent-minded, you’re surely in(62 )“Many(63)people are absent-minded,” the doctor told me. “(64),Thomas Edison was standing(65)one day to pay taxes when he arrived(66)window, that is to say, it was his(67)to pay his money, he found that he(68)his own(69). He(70)the man next in the line and asked,” Can you tell me who I am? The man told him.I felt(71)and got up to leave. “Thank you, doctor,” I said, “How much should I pay you?” “Ten dollars for the(72).” “But, doctor, I didn’t have a check-up.” The doctor looked much puzzled. “Oh, yes,” he said, “it was that(73)before you. How absent-minded I am too!”

54. A.sold

B.ordered

C.bought

D.borrowed

55. A.handed

B.put

C.paid

D.borrowed

56. A.milk

B.sugar

C.vegetable

D.book

57. A.friendly

B.kind

C.open

D.strange

58. A.worried about

B.fond of

C.interested in

D.proud of

59. A.some money

B.taxes

C.a visit

D.great attention

60. A.difficult

B.good

C.bad

D.simple

61. A.excite

B.worry

C.interest

D.pay

62. A.need

B.future

C.trouble

D.fact

63. A.famous

B.ordinary

C.sick

D.honest

64. A.In fact

B.For example

C.At once

D.Long, long ago

65. A.among people

B.in passengers

C.in a queue

D.between two

66. A.to

B.in

C.on

D.at

67. A.moment

B.duty

C.turn

D.time

68. A.had remembered

B.had forgotten

C.thought of

D.lost

69. A.telephone number

B.name

C.address

D.age

70. A.turned to

B.looked at

C.listened to

D.passed on

71. A.even worse

B.more worried

C.much better

D.more excited

72. A.check-up

B.talk

C.medicine

D.time

73. A.me

B.your wife

C.patient

D.scientist

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第7题
—Larry is the biggest airhead I've ever met. He always makes careless mistakes, and he's a pain to work with.

—________. You'll always have some co-workers that are harder to work with than others, you know.

A.I have the same feeling to you

B.You really have it

C.You shouldn't be so negative

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第8题
He would have played the piano for you but you _____ him.

A.hadn't asked

B.haven't asked

C.didn't ask

D.would not have asked

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第9题
If you don' t tell him the truth now, he’I simply keep on asking until you().

A.would do

B.have done

C.do

D.will do

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第10题
In the goods receipt transaction MIGO, you have opened the "My documents" overview.Which documents are displayed under "Purchase Orders"? Please choose the correct answer.()

A.The purchase orders with today's date as the delivery date

B.The purchase orders found by the system in the last document search

C.The purchase orders for which you last posted goods receipts

D.The purchase orders that you recently created

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