LTC AUSTRALIA 618 823777 25 Apr. 1999 P. 02Dear Mr. Lin Thank you for your fax, which we received on 21 April. However, I have been away at a conference for a few days and I have only just had the (19) to read it. I apologize for the consequent delay in (20) to you. It appears that you were not completely (21) with the training videos that we sent you. However, there seems to be some confusion, and I would just like to (22) a couple of points. First of all, I would like to (23) what I said in my original letter: if you (24) the videos unusable we will be quite prepared to (25) all your money. However, it was not clear from your fax whether you had (26) all the videos, or just one or two. We have received favorable (27) about the videos from a number of our customers. In particular, the "Safety at Work" and First Aid "videos are extremely" (28) I would be grateful, therefore, if you could (29) that all ten videos are checked. Please (30) out the ones that you find most (31) or your needs, and return the (32) cassettes. I will then be able to (33) the amount payable to you.I look forward to hearing from you.Yours sincerely, (Signature )John Peters(Customer Services)